Outbound Calls: Contact potential/existing customers to promote products/services, generate leads, or conduct market research.
Inbound Calls: Answer customer inquiries, address complaints, and provide solutions.
Information Delivery: Explain product features, benefits, pricing, and offers clearly.
Sales/Lead Nurturing: Follow up on leads, schedule appointments, and potentially process orders.
Reporting: Report call outcomes, observations, and issues to team leads.
Target Achievement: Meet daily/monthly call volume and sales targets.