Technical Support Executive

Role: L1 Technical Support Executive
Industry: International Technical Support / Customer Service
Process Type: Voice
Support Level: L1
Location: Mumbai
Work Mode: Work From Office
Customer Type: International
Shift: Rotational, as applicable to business requirements
Weekly Off: Rotational, as applicable
Travel Allowance: ₹3,500
Performance Incentive: ₹2,750

Who Should Apply?

This role is suitable for candidates who:

• Have previous technical support experience.

• Have worked in an IT helpdesk or service desk environment.

• Have experience handling technical queries over calls.

• Understand basic troubleshooting concepts.

• Are comfortable communicating with international customers.

• Can explain technical solutions in simple language.

• Enjoy solving customer problems.

• Are comfortable working with performance-driven support metrics.

Important Skills

Technical Skills

• Basic troubleshooting

• Computer fundamentals

• Internet/network troubleshooting

• Application troubleshooting

• Device configuration

• Ticket/case handling

Communication Skills

• Good spoken English

• Strong listening ability

• Clear pronunciation

• Customer-friendly communication

• Effective probing

Behavioural Skills

• Problem-solving

• Patience

• Ownership

• Adaptability

• Multitasking

• Professional attitude

Career Opportunity

This role provides exposure to an international technical support environment and can be a strong opportunity for candidates looking to build or advance their career in Technical Support, IT Helpdesk, Service Desk, Customer Experience, and Technical Customer Service.

Candidates who consistently perform well can potentially progress into higher-level technical support, escalation, quality, training, or other support functions based on organizational opportunities and performance.

Selection Process

Candidates may be evaluated through the following stages:

HR Screening → Communication Assessment → Technical/Operations Round → Final Selection

Candidates should be prepared to answer basic technical troubleshooting and customer-handling questions during the interview.

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