A Naukri Group company
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A Naukri Group companyLogin చేయండిHire Local Staff
40,000 - 46,000 /महीना
Teleperformance
मानसारोवर, जयपुर
ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव
ఫుల్ టైమ్
We are looking for a Technical Sales Executive to join our team at Teleperformance to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 40,000 - ₹ 46,000 and opportunities for growth.
Key Responsibilities:
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Rotational shift.
*JD FOR TECH CS*
*Job Title: Customer Service / Sales Executive – Tech CS Process (Work From Office)*
Company: Teleperformance
Location: Jaipur
Employment Type: Full-Time
Process: Tech CS Process (Blended – Voice, Chat & Email)
*About the Company*
Teleperformance is a global leader in customer experience management and digital business services, supporting the world’s leading brands through innovative solutions, advanced technology, and high-quality customer support.
*Role Overview*
We are hiring Technical Support Sales Executives for our Tech CS Process. The role involves handling customer interactions via voice, chat, and email channels, assisting with technical queries, and driving sales through consultative conversations.
Candidates will be responsible for delivering excellent customer experience while meeting key performance and sales targets. This is a work-from-office role based in Jaipur.
*Key Responsibilities*
Handle inbound and outbound customer interactions via calls, chat, and email
Understand customer concerns and provide accurate technical solutions
Drive sales through upselling and cross-selling during interactions
Deliver high customer satisfaction while achieving sales targets
Maintain proper documentation of customer interactions
Meet KPIs such as CSAT, Quality, Productivity, and Sales
Follow company policies, quality standards, and compliance guidelines
*Eligibility Criteria*
Education: Graduation is mandatory
Experience:
Minimum 1+ year of experience in Customer Service/ Technical Support / Sales
International BPO experience preferred
*Skills Required:*
Excellent verbal and written communication skills in English
Strong customer handling and sales skills
Basic technical troubleshooting knowledge
Ability to work in a fast-paced environment
*Work Schedule*
Rotational shifts (24x7)
Rotational week-offs
5 days working
*Compensation & Benefits (Monthly)*
1-1.5 Year Experience: 42K package = CTC+ PLI+ Statutory Bonus
1.5 – 2 Years Experience: 44K package = CTC+ PLI+ Statutory Bonus
2+ Years Experience: 46K package= CTC+ PLI+ Statutory Bonus
Statutory Benefits: PF / ESIC / Mediclaim / Gratuity as per company policy
Paid Leaves: 2.16 leaves per month
Cab Facility: Partially paid cabs available for night shifts (9:30 PM – 6:00 AM)
*Training & Career Growth*
3 months of paid training
Certification round after training completion
Opportunity to apply for Internal Job Posting (IJP) after 9 months
*Additional Benefits*
10-days Hotel stay for outstation candidates (dual occupancy sharing)
Travel tickets and hotel arrangements will be organized by the company
No reimbursement for personal travel will be catered
No leaves permitted during the first 3 months of training
*Rehire case*
In case of a negative rehire status, your joining may be subject to cancellation.
Payment of previous Full and Final (FNF) amount will be mandatory
If rejoining within 6 months of your Last working day, your salary will be determined as per policy- the lower of your previous or new salary
*Interview Process*
HR Round
Halo AI Assmt
Operations Round
Joining
High DemandHigh Demand
