SMB-Customer Support Executive

Roles & Responsibilities

• Handle customer queries and provide accurate and timely resolutions.

• Assist customers with troubleshooting and service-related issues.

• Handle queries related to prepaid and postpaid services.

• Understand customer concerns and provide appropriate information and guidance.

• Maintain professional, polite, and customer-focused communication.

• Communicate effectively in English while handling customer interactions.

• Follow process guidelines, company policies, and customer service quality standards.

• Maintain a high level of customer satisfaction during every interaction.

Candidate Requirements

• Good proficiency in English is mandatory.

• Minimum qualification: 12th Pass or Any Degree.

• Freshers and experienced candidates are eligible.

• Strong communication and customer-handling skills.

• Good problem-solving and troubleshooting abilities.

• Customer-focused and professional approach.

• Comfortable working in 24/7 rotational shifts.

• Willingness to work as per business and process requirements.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।