Service Planner

Walk In Interview - Service Planner - Guwahati - 26th June 2026 - Friday Walk-in Drive | Service Planner | Guwahati | 26th June 2026 (Friday) Ready to build a successful career in Sales? Rentokil PCI, India's leading pest control company, is conducting a Walk-in Interview for Service Planner for our Guwahati Branch. Date - 26th June 2026 Friday Venue - PCI PEST CONTROL PRIVATE LIMITED H.No-1 HD Complex, Janapath Lane, Near Hotel Priya Palace, Ulubari, Guwahati - 781007, Assam Time - 11 am to 4 pm Contact - Manjit Das (9854074435) If you are energetic, confident, and passionate about sales, this is your opportunity to join a growing global organization About Rentokil PCI: Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: ● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery. ● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Job Responsibilities: ● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP) ● Support digital transition and maintain the accuracy of consumption, TOS, and service data ● Coordinate with IT for new users or device-related issues ● Ensure error-free documentation and adherence to the ticket-based callout process ● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints ● Prioritise planning to reduce service backlog and ensure “On-Time” delivery ● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues ● Track technician-wise productivity, efficiency, and service delivery KPIs ● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS ● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends ● Assist AOM/OM/ABM/BM in monitoring field KPIs ● Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments ● Raise unresolved issues to next-level management for resolution ● Ensure leave planning and service continuity without disruption What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Experience Level Entry Level