सीनियर टेली कॉलर

Position: Senior Telecaller Executive

Experience: 2-4 years in telecalling/customer service (healthcare or digital marketing

preferred) &B2B calling experience preferred over B2C

Location: P-534 Raja Basanta Roy Road, 3rd Floor, Near Southern Avenue Lake Kali Bari,

beside Tyagraj Hall, Kolkata, West Bengal 700029

Company: MfunL – Healthcare Digital Marketing Agency

Job Type: Full-Time | On-site

Salary: ₹15,000 - ₹20,000 per month (+insentive)

About the Company

MfunL is a leading healthcare digital marketing agency in Kolkata, working with

hospitals,

clinics, and healthcare professionals to build a strong online presence, boost patient

engagement, and drive growth.

Job Summary

We are seeking a dynamic and results-driven Telecaller to join our growing team.

The successful candidate will be responsible for making outbound calls to social

media, SEO & PPC leads, conducting email outreach, and performing cold calls to

potential healthcare clients, including hospitals, clinics, and surgeons.

Key Responsibilities

1. Lead Management & Conversion

 Handle inbound and outbound calls from social media leads, SEO inquiries,

and PPC campaigns.

 Follow up on email and WhatsApp inquiries and convert them into

qualified leads.

 Make outbound calls to potential healthcare clients including hospitals,

clinics, and surgeons.

 Maintain accurate records of all customer interactions in the CRM system.

2. Customer Engagement

 Build and maintain strong relationships with healthcare professionals and

decision-makers.

 Understand client needs and present appropriate digital marketing

solutions.

 Schedule appointments for the sales team with qualified prospects.

 Provide detailed information about healthcare marketing services and

offerings.

3. Target Achievement

 Meet daily, weekly, and monthly calling and lead conversion targets.

 Achieve conversion goals and appointment generation objectives as set by

management.

 Maintain minimum talk time requirements (2+ hours daily).

4. Documentation & Reporting

 Update CRM with accurate call logs, feedback, and client details.

 Prepare daily and weekly performance reports.

 Track lead sources, conversion rates, and maintain organized follow-up

schedules.

Additional Responsibilities

 Manage inbound communication through calls, emails, and WhatsApp.

 Handle outbound calls for inbound leads to ensure timely follow-up and

closure.

 Fix and coordinate online meetings (minimum 60 per month).

 Manage and maintain all lead and client data systematically.

 Create and share meeting links for scheduled appointments.

 Prepare and send proposals (20–30 per month) as per client requirements.

 PowerPoint presentation creation (8–10 per month) for client meetings

and internal use.

 Maintain and compile reports on meetings, leads, and performance

metrics.

Required Skills & Knowledge

1. Communication & Interpersonal Skills

 Excellent verbal communication in English, Hindi, and Bengali.

 Strong listening and analytical skills to understand client requirements.

 Professional telephone etiquette and persuasive communication ability.

 Clear articulation and confident speaking style.

2. Technical Competencies

 Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).

 Working knowledge of digital marketing concepts (SEO, PPC, social media).

 Strong command of MS Office (Excel, Word, PowerPoint).

 Skilled in email management and professional correspondence.

 AI awareness and ability to use AI tools effectively for productivity.

3. Healthcare Industry Understanding

 Knowledge of hospital operations, medical specialties, and healthcare

services.

 Familiarity with healthcare marketing norms and compliance guidelines.

 Awareness of medical practice management and decision-making

processes.

4. Personal Traits & Motivations

 Empathetic and patient when dealing with healthcare professionals.

 Professional, composed, and well-organized under pressure.

 Goal-driven and motivated to achieve targets consistently.

 Adaptable to changing client and market dynamics.

 Client-focused with a genuine interest in healthcare improvement.

 Growth-oriented with a continuous learning attitude.

5. Qualification

· Minimum: Higher Secondary (12th grade)

· Preferred: Bachelor's degree in any field

· Advantage: Healthcare, Marketing, or Communication background

How to Apply:

Interested candidates should send their updated CV at recruitment@mfunl.in

This job can be searched as BPO, Voice Process, International voice process, tellesale

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस सीनियर टेली कॉलर जाब के बारे में अधिक जानकारी

1. इस सीनियर टेली कॉलर जाब के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 2 - 4 वर्षो का अनुभव होना चाहिए।
2. मैं इस जाब की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹15000 - ₹20000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह कोलकाता में एक फुल टाइम जाब है।
3. इस सीनियर टेली कॉलर जाब के लिए कितने कार्य दिवस हैं?
   Ans: इस सीनियर टेली कॉलर जाब के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस सीनियर टेली कॉलर जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस सीनियर टेली कॉलर जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह सीनियर टेली कॉलर जाब घर से किया जा सकता है?
   Ans: नहीं, यह जाब घर से ऑनलाइन नहीं किया जा सकता है।
6. इस सीनियर टेली कॉलर जाब के लिए कितनी रिक्तियां हैं?
   Ans: Digital Googly में तत्काल सीनियर टेली कॉलर के लिए 1 रिक्तियां हैं!
7. इस सीनियर टेली कॉलर जाब के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस ग्राहक सहायता / टेलीकॉलर जाब के लिए आवेदन कर सकते हैं।
8. इस सीनियर टेली कॉलर जाब के लिए टाइमिंग क्या है?
   Ans: इस सीनियर टेली कॉलर जाब में Day की शिफ्ट है।