Senior Executive

We are looking for a detail-oriented and customer-focused Customer Service Executive to handle customer queries and concerns through email. The candidate will be responsible for providing timely, accurate, and professional responses while ensuring customer satisfaction.

Key Responsibilities:

• Handle customer queries, complaints, and escalations through email.

• Provide clear and accurate resolutions as per company policies.

• Maintain SLA/TAT for customer interactions.

• Ensure high-quality customer service and customer satisfaction.

• Maintain proper records of customer interactions and follow-ups.

• Coordinate with internal teams to resolve customer issues.

• Identify recurring issues and share feedback for process improvement.

Requirements:

• Graduate in any discipline.

• Good written and verbal English communication skills.

• Strong problem-solving and attention-to-detail skills.

• Ability to manage multiple queries and work under pressure.

• Basic knowledge of CRM and email management systems.

• Prior customer service/email support experience is preferred.

• Insurance industry experience will be an added advantage.

Key Skills: Customer Service, Email Support, Complaint Handling, Customer Query Handling, Written Communication, CRM.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 48 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।