Senior Customer Service Representative

SR GBS Customer Service Representative Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Understand UPS service, product, systems and procedure • Handle incoming customer queries on email and calls while acting as a complaint resolution specialist. • Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner. • Identify, follow up, resolve and record customer concern or issues • Recommend solutions on service concerns to management. • Coordinate with other departments and countries in order to resolve customer queries/concerns. • Act as a mentor and escalation handler for frontline CSR’s whenever needed. • And any other duties assigned from time to time. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Experience Level Senior Level