We are looking for a Seller Support Executive to join our team at The Star Solution. The role offers ₹10000 - ₹70000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Professionally manage incoming and outgoing calls.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Explain the e-commerce opportunity through the call and onboard them on the platform.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass, Freshers and experienced both candidates can both apply. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.