CRM HEAD – Female
Lead and manage the CRM team
Manage customer relationships and follow-ups
Handle customer queries, complaints & resolutions
Maintain and analyse CRM/customer databases
Track leads, conversions, renewals & customer satisfaction
Coordinate with Sales, BD & Management
Prepare daily/weekly/monthly reports
Train and monitor CRM & calling team
CRM EXECUTIVE – Female
Handle inbound & outbound calls
Communicate with customers, schools & educational institutions
Follow up with leads and customers
Maintain CRM records and customer data
Coordinate with Sales & CRM Head
Handle customer requirements and escalations
Prepare calling & follow-up reports