Oversee daily operations and ensure smooth workflow.
Manage team performance, assign tasks, and monitor productivity.
Maintain strong communication with clients and internal departments.
Handle escalations, solve issues, and ensure customer satisfaction.
Prepare daily/weekly/monthly reports for management.
Ensure compliance with company policies and procedures.
Plan, organize and improve processes for better efficiency.
Conduct team meetings, training, and performance reviews.
Strong leadership & team management skills.
Good communication and interpersonal abilities.
Problem-solving and decision-making skills.
Time management and multitasking ability.
Basic computer proficiency (MS Office, Excel).
Bachelor’s degree (MBA preferred).
Prior experience in team handling or operations is an advantage.
As per company standards.