कस्टमर सपोर्ट सेल्स एग्जीक्यूटिव

Key Responsibilities:  Customer Onboarding: Assist in the smooth onboarding process of new subscription members, ensuring they understand the value proposition and features of their chosen subscription.

 Renewals: Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services.

 Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs, address their concerns, and build a rapport that reinforces their loyalty to our brand.

 Proactive Upselling: Identify opportunities for upselling and cross-selling additional services or products to increase average revenue per customer, tailoring recommendations based on customer needs and preferences.

Key Performance Indicators (KPIs):

 Renewal rate: Maintain high Renewal rates by consistently delivering exceptional customer experiences and addressing customer concerns effectively.

 Average Revenue per Customer: Contribute to the growth of average revenue per customer by identifying upselling and cross-selling opportunities and promoting relevant offerings.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।