· Define and manage work schedules, assign tasks to team members, and monitor progress to ensure timely delivery.
· Lead, groom, motivate, and mentor the team to drive high performance and professional growth.
· Achieve both team-level and individual performance targets consistently.
· Manage client interactions, handle escalations, oversee process adherence, and ensure smooth operations.
· Prepare, analyze, and present periodic reports and operational dashboards to internal stakeholders and clients.
· Graduate / Postgraduate with 5+ years of experience in customer support, service operations, or related domains (preferably with exposure to tools, components, machinery used in manufacturing units, mechanical workshops, automobiles, or auto components).
· Strong background in team management, client engagement, and process management.
· Proven ability to motivate, mentor, and develop teams in a performance-driven environment.
· Excellent communication, interpersonal, and presentation skills.
· Proficiency in MS Excel; ability to create and present analytical dashboards.
· Strong problem-solving, decision-making, and conflict resolution skills.