Department: Sales & Customer Support
Reports To: Sales Manager / Customer Care Manager
We are seeking a motivated and customer-focused Sales Executive – Customer Care to handle customer inquiries, promote products/services, and support sales growth. The ideal candidate will build strong customer relationships, resolve issues efficiently, and contribute to achieving sales targets.
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services
Identify customer needs and recommend suitable solutions
Handle complaints.
Follow up with customers to ensure satisfaction and repeat business
Coordinate with sales and operations teams for smooth order processing
Prepare sales reports and customer feedback summaries