A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
17,000 - 25,000 /महीना
Narayan Enterprises
सेक्टर 29 द्वारका, दिल्ली
ग्राहक सहायता / टेलीकॉलर में 6+ महीने का अनुभव
फुल टाइम
We are looking for a Sales Coordinator / Executive to join our team at Narayan Enterprises. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹17,000 - ₹25,000 + Sales Incentive and a dynamic environment with opportunities for growth.
Key Responsibilities:
Job Title: Sales Coordinator
Department: Sales / Retail Operations
Industry: Clothing & Garments
Reporting To: Store Manager / Sales Manager
1. Main Job Responsibilities
1. Sales Coordination
Coordinate daily sales activities in the clothing shop.
Support sales staff in achieving daily, weekly and monthly sales targets.
Monitor sales performance of each salesperson.
Ensure proper customer handling and satisfaction.
2. Customer Management
Welcome customers and understand their requirements.
Assist customers in selecting clothes, sizes, colours and designs.
Handle customer complaints and queries.
Ensure a good shopping experience.
3. Stock & Inventory Management
Monitor stock availability of all clothing items.
Coordinate with the store/warehouse team for stock replenishment.
Check sizes, colours, designs and product availability.
Inform management about fast-moving and slow-moving products.
Ensure proper product arrangement and display.
4. Sales Monitoring & Reporting
Prepare daily sales reports.
Track individual salesperson performance.
Monitor daily sales targets and achievements.
Maintain records of discounts, returns and exchanges.
Share sales updates with management.
5. Staff Coordination
Allocate duties to sales staff.
Monitor staff attendance and punctuality.
Coordinate staff during rush hours.
Guide new sales employees about products and sales procedures.
Maintain discipline and teamwork.
6. Store Display & Presentation
Ensure proper display of clothes.
Maintain attractive product arrangements.
Ensure correct pricing and tagging.
Maintain cleanliness and organization of the sales floor.
Coordinate seasonal and promotional displays.
7. Billing & Customer Transactions
Coordinate with the billing counter.
Ensure proper billing and discount approvals.
Monitor exchange and return procedures.
Ensure accuracy in sales transactions.
8. Coordination with Management
Report daily sales performance to management.
Communicate customer feedback and market demand.
Inform management about stock shortages.
Suggest improvements to increase sales.
Coordinate promotional activities and offers.
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Contact HR-9999131908
