A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,218 - 25,000 /महीना
Fmcg
सेक्टर 38, गुडगाँव
ग्राहक सहायता / टेलीकॉलर में 6 - 60 महीने का अनुभव
ఫుల్ టైమ్
Job Responsibilities
Handle customer enquiries through phone, WhatsApp, email and other communication channels.
Understand customer requirements and recommend suitable products.
Generate sales from inbound enquiries and follow up with prospective customers.
Convert leads into customers and achieve monthly sales targets.
Handle existing customer relationships and ensure high customer satisfaction.
Take orders, coordinate with the dispatch team and track deliveries.
Resolve customer complaints, product queries and service-related issues promptly.
Maintain accurate records of customer interactions, orders, follow-ups and sales.
Conduct regular follow-ups with leads and existing customers for repeat orders.
Coordinate with internal teams for order processing, payment and delivery issues.
Collect customer feedback and share it with the concerned team.
Identify opportunities for upselling and cross-selling products.
Prepare daily/weekly sales and customer support reports.
