An international client-calling executive who can handle inbound and outbound calls from international clients to provide customer support, resolve issues, and manage clients. Key responsibilities include clear communication, accurate record-keeping, and willingness to work in shifts and excellent English communication skills.
Responsibilities
Handle inbound and outbound calls to international clients.
Resolve customer queries and issues and provide information about products or services.
Accurately document all customer interactions and update systems like CRM.
Adhere to company policies and process guidelines.
Qualifications and skills
High school diploma or equivalent.
Excellent verbal and written communication skills in English are mandatory.
Strong customer service orientation.
Basic computer proficiency and familiarity with MS Office.
Good listening and problem-solving abilities.
Willingness to work night or rotational shifts.
Typing skills are often required