A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 30,000 /महीना
Archishtech Solutions (opc) Private Limited
कुड्लू गेट, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 1 - 2 वर्षो का अनुभव
फुल टाइम
· Key Responsibilities:
· Monitor and review business processes, customer interactions, or system outputs for quality assurance.
· Identify issues, deviations, or gaps in processes and document findings accurately.
· Evaluate customer service calls to ensure compliance with quality standards (for BPO).
· Provide clear, actionable feedback to team members to improve performance and quality metrics.
· Collaborate with teams such as operations, development, support, and compliance to resolve quality-related issues.
· Maintain records, reports, and dashboards to track quality metrics over time.
· Recommend process improvements or quality control procedures for higher accuracy and efficiency.
· Stay updated with industry best practices and compliance requirements.
