Operations Associate

Key Responsibilities

1. Process & Platform Management

• Support day-to-day processing across internal platforms and tools.

• Ensure workflows are updated, accurate, and compliant with timelines.

• Coordinate with internal teams and tech partners for smooth integration of process updates.

2. Documentation & Coordination

• Handle routine communication, requests, and updates from clients, partners, and internal

stakeholders.

• Assist with documentation, payment confirmations, and transaction follow-ups.

• Maintain records with accuracy and ensure timely responses.

3. Reporting, Analytics & Compliance

• Prepare and maintain operational reports and trackers for management.

• Use Excel/Google Sheets and other tools to analyse data and identify trends.

• Support reconciliations, compliance requirements, and audit preparedness.

• Provide structured inputs for dashboards and reviews.

4. Process Improvement

• Contribute to streamlining processes

• Suggest improvements based on experience.

• Apply logical problem-solving and systematic approaches in execution.

5. Cross-Functional Support

• Provide back-end and administrative support across operations, accounts, sales, and other

teams.

• Execute tasks as per SOPs with accuracy and timeliness.

• Demonstrate adaptability to evolving business and tech needs.

Skills & Qualifications

• Bachelor’s degree in Commerce, Business Administration, Finance, or related field.

• Minimum 1 year of experience in back-office processing, documentation, banking/finance, or

logistics operations.

• Strong technical and analytical skills with proficiency in Excel/Google Sheets (advanced

formulas, pivot tables, macros preferred).

• Exposure to automation tools (AppScript, ERP/CRM, RPA) is an advantage.

• Strong process orientation, accuracy, and attention to detail.

• Good communication skills and ability to follow structured procedures.

• Tech-savvy with the ability to quickly learn and adapt to in-house systems.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 6 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।