Investor Relationship Executive

Job Title: Contact Center – Investor Servicing

Department: Contact Center

Location: Mumbai (Vikhroli West)

Experience: 0–1 year (Freshers Eligible)

Education: Graduate or Post-Graduate (Commerce preferred)

Requirement: Strong English communication is mandatory

Role Overview

This role involves assisting investors by addressing their queries, requests, and concerns through inbound calls and in-person desk support. The position requires excellent English communication skills, accuracy, and a strong customer-focused approach.

Key Responsibilities

• Handle investor servicing through inbound telephone calls and walk-in queries.

• Provide correct and complete responses to avoid repeat queries.

• Coordinate and track Demand Draft (DD) request processes with the internal Client Relations team.

• Maintain professional and clear communication across all interactions.

Skills Required

• Excellent English communication skills (must).

• Good verbal and written communication ability.

• Basic computer knowledge (MS Office, data entry, email handling).

• Ability to work in a fast-paced, process-driven environment.

• Strong customer-handling ability and attention to detail.

Key Performance Indicators

• 100% adherence to turnaround time (TAT) for all requests.

• High-quality communication during calls and counter interactions.

• Zero errors in information shared with investors.

Reporting To: Team Leader – Contact Center

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।