International Voice Process

We are hiring for an International Voice Process role on a Full-time basis with OnSite work arrangement. In this position, you will handle inbound and outbound customer interactions for international clients, ensuring every conversation is professional, accurate, and solution-focused. You will be the primary point of contact for customers, supporting their queries, managing service requests, and maintaining strong communication through voice-based support. This role is ideal for candidates who enjoy customer interaction, have a confident communication style, and can adapt to a structured night shift schedule.

Roles & Responsibilities

• Customer Support - Handle real time voice calls from Customers in North America.

• Problem solving - Resolve issues without replying strictly, you should provided a proactive solutions

• Documentation - Accurately track and document all customers interaction in CRM System

• Meet specific targets including CSAT, AHT, FCR

Required Skills & Qualifications

• Strong command of English communication for voice-based customer handling.

• Experience or comfort working in a Customer Support environment is preferred.

• Good understanding of International Voice Process & Client Handling expectations.

• Ability to work in rotational night shift schedules.

• Familiarity with CRM systems and basic customer ticketing/documentation practices.

• Customer-first mindset with strong ownership and problem-solving abilities.

• Good interpersonal skills and the ability to build rapport while handling calls.

About The Company

We are Vr Hr Solutions, Manpower consultancy hiring for companies in Chennai. We don't charge anything from the candidates—Company pays us once the candidate completes three months in the company

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