Key Responsibilities:
-Handle customer queries and concerns via voice and chat with accuracy and professionalism.
-Deliver clear, step-by-step instructions to customers using a neutral and positive tone.
-Ensure high levels of customer satisfaction and service quality.
-Maintain detailed records of customer interactions.
-Promote and sell support contracts where applicable.
-Adapt quickly to new processes and technologies.
Required Skills and Abilities:
-Excellent spoken and written English communication.
-Neutral accent with a pleasant and confident tone.
-Strong attention to detail and active listening skills.
-Polite, well-mannered, and customer-centric behavior.
-Ability to learn quickly and work under pressure.
Soft Skills:
English: Excellent
Accent: Neutral
Instruction Delivery: Clear, step-by-step
Tone: Positive and friendly