Dear Candidate,
Greetings from SKYLARK HR SOLUTIONS.
We are pleased to share an exciting career opportunity , a global leader in digital services and consulting. With over four decades of industry expertise,empowers organizations worldwide through innovative IT solutions, strong service delivery models, and a people-centric work culture. Known for stability, continuous learning, and global exposure, offers long-term career growth across diverse technology and support domains.
Job Details:
Position: Customer Support
Location: Bangalore
Experience Required: 0-1+ Year
No. of Positions: 20+
Mode of Interview: Virtual
Notice Period: Immediate to 30 days
Work Mode: Work from Office
Shift: Complete Night Shift
Key Skills (Tech & Non-Tech):
Excellent verbal and written communication skills
Customer service and query handling
L1 Service Desk experience
Hands-on experience with ticketing tools
Basic technical troubleshooting skills
Strong problem-solving and interpersonal skills
Roles & Responsibilities:
Handle customer and technical queries through inbound calls
Understand customer concerns and provide appropriate solutions within defined timelines
Respond to inquiries professionally with empathy and ownership
Resolve customer complaints and technical issues effectively
Ensure excellent service feedback and customer satisfaction
Log, track, and resolve issues using ticketing tools
Client Updates:
High emphasis on communication quality and customer experience
Structured ITIL-based service desk environment
Opportunity to work with global clients and enterprise systems