Role & responsibilities
Resolving billing issues through inbound calls and emails using query solving techniques and providing clear and concise information. Answering questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.
Required profile
Min 12 month of international Voice experience