We are looking for a International Voice Process to join our team to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary.