इंटरनेशनल वॉइस प्रोसेस

Interested can contact me at HR Chandrakala - 984 42 78 650

Job Title: International Voice Process

Location: Marathahalli, Bengaluru

Shift: Night / Rotational Shifts

Schedule: 5 Days Working | 2 Days Rotational Off

2-way cabs.

Salary

• Freshers: ₹20,000 – ₹24,000 per month + CTC

• 1+ Year Experience: ₹29,000 per month + CTC

• 2+ Years Experience ₹33,000 per month

Key Responsibilities

• Handle inbound and outbound customer calls effectively while adhering to international quality standards.

• Provide accurate solutions and query resolutions in a clear, polite, and professional manner.

• Maintain high customer satisfaction metrics (CSAT/FCR) and adhere to internal process guidelines.

• Log and update customer details and case histories accurately in the CRM database.

• Collaborate with internal teams to escalate and resolve complex client issues promptly.

Candidate Requirements

• Education: High School (10+2) or Any Graduate/Postgraduate.

• Experience: Open to freshers and experienced candidates (up to 2+ years in international voice/BPO preferred).

• Communication Skills: Excellent English communication skills.

Interested can contact me - HR Chandrakala -9844278650

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