International Voice Process

Location: Sector 30, Gurgaon, Star Mall
Work Mode: Work From Office
Salary: 25,000 – 34,000 CTC per month
Experience: Minimum 6 months International BPO + Tech Support
Working Days: 5 Days | Rotational Shifts | Rotational Weekly Offs

Job Description

We are hiring Customer Success Associates for an International Voice Process (US) at Transcom, Gurgaon. You will be handling inbound calls from American customers for Vivint Smart Home — a leading US-based smart home security and automation company.

Key Responsibilities

• Handle inbound calls from US-based customers regarding smart home devices and services

• Troubleshoot technical issues related to smart home equipment — security cameras, smart locks, alarm systems, and home automation devices

• Guide customers step-by-step to resolve connectivity and app-related issues

• Ensure high customer satisfaction by providing quick and effective solutions

• Identify opportunities to upsell upgraded plans and new smart home products to existing customers

• Maintain accurate call records and update customer information in the system

• Meet daily targets for call handling time, customer satisfaction, and upselling

Required Skills & Eligibility

• Excellent English communication skills — verbal fluency is mandatory

• Minimum 6 months of International BPO experience (US/UK/Australia process preferred)

• Tech support or troubleshooting experience is mandatory

• Comfortable with rotational shifts including night shifts (US time zone)

• Basic computer knowledge and typing skills

• Graduate or Undergraduate both can apply

• Must reside within 20 KM from Sector 30, Gurgaon

Who Should NOT Apply

• Candidates with domestic BPO experience only

• Freshers with zero work experience

• Candidates residing more than 20 KM from office location

• Candidates not comfortable with rotational/night shifts

Benefits & Perks

• Both side cab facility

• Rotational weekly off

• Stable MNC work environment

• Fast-track growth in international BPO domain

• On-roll opportunity with Transcom

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 36 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।