इंटरनेशनल वॉइस प्रोसेस

💼 Job Title: Customer Support Executive (International Voice Process)
🏢 Company: Alorica
📍 Location: RMZ Eco Space, Pritech Park, Bellandur, Bangalore
🕒 Work Timing: US Shifts
📋 Reports To: Team Manager
🎓 Education: Minimum 10+2 years of formal education
📈 Experience: Open to both Freshers & Experienced Candidates

🧾 About Alorica
Alorica is a global leader in Customer Experience (CX) solutions and Business Process Outsourcing (BPO), offering services such as customer support and digital transformation.
We proudly serve Fortune 1000 companies across diverse industries.
At Alorica, we believe in being connected, bold, relentless, and true.

🎯 Position Overview
As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services.
Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving — primarily over the phone.

🛠️ Key Responsibilities

• Answer customer inquiries related to products, services, pricing, and company policies

• Resolve customer issues and complaints with appropriate solutions

• Explain product features, benefits, and availability

• Handle customer orders, billing, and payment transactions

• Update and maintain customer account information

• Assist with returns and service exchanges

• Escalate complex issues to supervisors or specialized departments

• Maintain accurate records of customer interactions

• Ensure a positive and professional attitude at all times

• Collaborate with internal teams to ensure smooth service

🧠 Key Skills & Competencies

• Good spoken English (Neutral or Reduced MTI/RTI)

• Strong reading comprehension

• Critical thinking and problem-solving skills

• Empathy and patience

• Service-oriented mindset

• Flexibility and adaptability

• Basic computer and desktop navigation skills

• Accountability and ownership

• Team coordination and collaboration

💰 Salary Package

👩‍🎓 For Freshers
CTC: ₹3,20,000 per annum
Take-Home: Approx. ₹22,000/month

👨‍💼 For Experienced Candidates
CTC: Up to ₹3,50,000 per annum
Take-Home: Approx. ₹25,000/month

Perks -Nigh shift allowance 200 Per day( Need to clock in minimum 2hrs from 12.00AM to 6.00 AM) only then candidate will be eligible for Night Shift allowance -Variable Pay -Joining Bonus of 10,000 post completing 90 Days. -One way cab facility from 8.00 PM to 8.00 AM

🚀 Why Join Alorica?

• Be part of a global leader in CX and digital transformation

• Work in a dynamic, inclusive, and growth-focused environment

• Opportunity to build a long-term career in a high-demand industry

• Continuous learning and professional development

• Join a team that’s connected, bold, relentless, and true

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