We are looking for a friendly and customer-focused individual to provide excellent support to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience.
Key Responsibilities
Respond to customer queries via phone, email, chat, or social media
Provide accurate information about products and services
Resolve customer complaints in a professional manner
Track issues and escalate complex cases when needed
Maintain customer records using CRM tools
Ensure customer satisfaction and promote loyalty
Meet daily/weekly support performance targets
Skills & Qualifications
Good communication and interpersonal skills
Problem-solving attitude and customer-first approach
Basic computer knowledge & typing skills
Ability to handle stressful situations calmly
Previous customer service experience is an advantage
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✅ Template B — Customer Support Executive (Technical Support)
Job Overview
We are hiring a Technical Support Executive to assist customers in resolving technical problems related to our products/services.
Responsibilities
Troubleshoot technical issues through phone, chats & remote tools
Guide customers with product installation and usage
Document issues and share solutions with product teams
Escalate unresolved issues to technical specialists
Maintain high-quality customer interaction standards