International Non Voice Process

Job Opportunity: International Chat Support Executive

We are looking for dynamic and communication-oriented individuals to join our team as Chat Support Executives for a leading international e-commerce and food delivery platform. In this role, you will be the digital voice of the brand, assisting US-based customers with their real-time inquiries.

Position Overview

• Role: Chat Support Executive (Non-Voice)

• Location: Thane (Wagle Estate)

• Shift: US Night Shift (9-hour rotational window between 8:00 PM – 8:00 AM)

• Experience: Freshers and Experienced professionals are both welcome.

Key Responsibilities

• Manage real-time chat interactions with US customers regarding order status, deliveries, and refunds.

• Provide accurate, professional, and timely resolutions to ensure high customer satisfaction.

• Navigate multiple tools and systems to track data and update customer records.

• Maintain the brand's tone of voice while multitasking across several chat windows.

Candidate Profile

• Education: Any Graduate or Undergraduate.

• Communication: Excellent written English skills with a strong command of grammar and tone.

• Technical Skills: Basic computer proficiency and a typing speed of 30 WPM+.

• Availability: Comfortable working in a dedicated night shift environment.

• Age Limit: Up to 38 years.

Compensation & Benefits

• Freshers: ₹20,000 – ₹24,000 Monthly

• Experienced: Up to ₹35,000 Monthly (based on previous experience and interview performance).

• Transport: Two-way centralized transport facility provided.

Selection Process (ROI)

1. Human Resources Round

2. British Council English Assessment

3. Operations Interview

4. Live Chat Simulation Test

Are you ready to kickstart your career in international customer success?

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