A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 40,000 /महीना
Xelcis Technology Private Limited
सेक्टर वी - साल्ट लेक, कोलकाता
ग्राहक सहायता / टेलीकॉलर में 6+ महीने का अनुभव
फुल टाइम
We are looking for a International Customer Support Representative to join our team at Xelcis Technology Private Limited. The role offers ₹15,000 - ₹40,000(Not Fixed) and involves managing customer calls, delivering outstanding customer service related to B2C Sales in US process. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage outbound calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and 6 months - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.
