Receive incoming calls from patients and customers. 🏥 Answer patient enquiries related to eye hospital services. 📅 Provide appointment-related assistance, such as booking, confirming, or rescheduling appointments. ℹ Give accurate information about doctors, departments, hospital timings, and available services. 📝 Record customer details and call information accurately in the system. 🤝 Handle patient queries politely and patiently. 🔄 Coordinate with relevant hospital departments when required. 📢 Provide follow-up information or transfer/escalate unresolved queries to the appropriate team. 😊 Maintain good customer service and communication quality. 🔒 Maintain the confidentiality of patient information.