इंटरनेशनल कस्टमर सपोर्ट एग्जीक्यूटिव

Customer service, Customer Relations, Relationship management, Customer service management, International BPO, Voice Process

Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued, and special.

For our VIP Shaadi members, we go the extra mile (and then some!). Whether it’s finding the perfect match or easing a concern, we’re the trusted support system when it matters most.

Your Mission as a VIP Consultant

If you live and breathe customer service, love solving problems, and take pride in creating delightful experiences — this is your calling.

As a VIP Consultant, you’ll work closely with our High Net-worth Individuals (HNI), ensuring their journey is seamless, personalised, and truly premium. Empathy, patience, and a touch of matchmaking intuition will be your superpowers.

What You’ll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale

• Understand each member’s preferences deeply and help identify their ideal match

• Call and connect with high-quality prospects on behalf of the member

• Set up mutually consented meetings between compatible matches

• Ensure timely renewals through continuous, proactive engagement

• Guide, counsel, and support members like a true partner in their search

• Maintain excellent service standards, timely resolutions, and accurate documentation

• Handle escalations with maturity, empathy, and solution-focused thinking

• Respect diverse traditions, preferences, and cultural nuances in every interaction

• Always go above and beyond to deliver the VIP promise

What You Bring to the Table

• 1+ year of experience in customer service, client servicing, or relationship management

• A natural passion for people, relationships, and creating memorable experiences

• Strong attention to detail and exceptional organisational skills

• High emotional intelligence, empathy, and active listening

• Infinite patience paired with persuasive and confident communication

• Fluency in English + any Indian language

• Self-motivation and a commitment to exceeding customer expectations

• Why Join UsWork with India’s leading matchmaking brand

• Be a part of meaningful, high-impact journeys for premium members

• Learn, grow, and thrive in a high-energy, customer-first culture

• Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections

Why Join Us

• Work with India’s leading matchmaking brand

• Be a part of meaningful, high-impact journeys for premium members

• Learn, grow, and thrive in a high-energy, customer-first culture

• Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections

If you believe great service is an experience, not a transaction, we’d love to hear from you.

Let’s help people find not just matches — but magic. ✨

Interested candidates can share their CV @prachi.b@peopleinteractive.in

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