International Customer Support Executive

We are hiring opening positions for International voice support for IT services.

For more information call HR Riyazy 8106063400

location: Hyderabad

Experience: 1 - 2 yrs

shifts timing : Rotational shift

Qualification: Graduate ( BBA,BA,Bcom,BSC )

Note : Candidate don't apply who had graduated in Btech ...

Key Responsibilities

Customer Experience & Support

 Serve as the first point of contact for customer inquiries across voice, chat, and email

channels.

 Resolve customer issues at the first point of contact wherever possible, leveraging

product knowledge and troubleshooting skills.

 Deliver a professional, empathetic, and consistent experience across all customer

interactions.

 Handle escalated or complex issues calmly, ensuring clear communication and timely

resolution.

Product Guidance & Adoption

 Support customers with onboarding, service activation, and ongoing product adoption.

 Provide guidance on account access, subscription plans, licenses, upgrades, downgrades,

and addon features.

 Help customers understand product capabilities and best practices to maximize value.

 Capture and relay customer feedback, feature requests, and recurring issues to internal

teams.

Customer Growth & Retention

 Identify opportunities to improve customer satisfaction, retention, and product usage.

 Recommend relevant upgrades or complementary solutions based on customer needs and

usage, while maintaining a customerfirst approach.

 Participate in consultative conversations aligned to customer goals and outcomes.

Case & Process Management

 Accurately document all customer interactions and actions in the case management

system.

 Ensure followups and case closures are completed within defined service level timelines.

 Adhere to quality standards, security requirements, and operational processes.

Key Competencies

 Strong customercentric mindset with high ownership

 Excellent verbal and written communication skills

 Ability to simplify technical information for nontechnical audiences

 Structured problemsolving and analytical thinking

 Empathy, professionalism, and resilience in highvolume environments

 Attention to detail and process discipline

Education & Experience

 Graduate degree or equivalent practical experience in customer success, customer

support, or a related field

 Undergraduate degree with minimum 18 months of relevant experience also

considered

 Prior experience in customer service or customer success within a SaaS or technology

environment preferred

 Exposure to upsell or crosssell conversations in a customerfacing role preferred

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