A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /महीना
Dream Axis Global Llp Private Limited
विरार, मुंबई
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
फुल टाइम
We are looking for a International Customer Support Executive to join our team at DREAM AXIS GLOBAL LLP PVT LTD. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 10th and above 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.
Position: International BPO Executive
- Number of Openings: 20–25 Candidates
- Location: Virar West
- Age Criteria: 18 to below 30 years
- Shift: Night Shift – 7:30 PM to 4:30 AM
- Working Days: 6 days working
- Weekly Off: Fixed Sunday
- Qualification: 10th Pass & Above
- Experience: Freshers and experienced candidates
- Communication: Good English communication skills
- Computer Skills: Basic computer knowledge
- Salary: ₹12,000 – ₹25,000 per month
- Incentives: No cap on incentives
