Key Responsibilities 1. Handle customer queries, complaints and service requests professionally. 2. Understand customer concerns and provide appropriate solutions within the defined timelines. 3. Assist customers with account-related queries, service issues and general support requirements. 4. Provide accurate information regarding products, services and processes. 5. Ensure customer satisfaction through effective communication and problem-solving. 6. Follow company guidelines, process procedures and quality standards. 7. Maintain proper documentation of customer interactions. 8. Escalate complex issues to the appropriate departments whenever required. Process Details Hiring for multiple processes: • E-commerce • Banking • Healthcare • Energy Process allocation will depend on business requirements and candidate suitability