Job Title: Sales and Customer Support Executive
Location: Noida, Sector 6, D-15
Salary: 15000 – 18,000 INR per month
Position Type: Full-time
Working Hours: 9:00 PM to 6:00 AM (Tuesday to Sunday)
Key Responsibilities:
Sales Support:
Assist in generating new business opportunities and lead follow-up.
Prepare and send sales quotations and proposals.
Maintain and update customer data in the CRM system.
Assist customers in making informed purchasing decisions by providing relevant product/service information.
Follow up with potential customers to convert leads into sales.
Customer Support:
Respond to customer inquiries through phone calls, emails, and chat in a professional and timely manner.
Address customer complaints, concerns, and product inquiries.
Provide troubleshooting support and guide customers through using products/services.
Ensure high customer satisfaction and assist in building long-term customer relationships.
Escalate unresolved issues to senior team members as necessary.
Documentation & Reporting:
Maintain accurate records of all customer interactions and sales activities.
Generate daily, weekly, and monthly reports on customer feedback, issues, and sales performance.
Team Collaboration: