International Customer Representative

Job Title: Customer Support Executive – E-commerce (NA Voice Process)

Location: Jaipur
Company: MNS (Hiring through Hire Wave)
Process: E-commerce – North America (Voice Support)

Job Summary:

We are hiring dynamic and customer-focused individuals for the role of Customer Support Executive for an international e-commerce process (North America region). The role involves handling inbound/outbound customer interactions, resolving queries, and delivering a high-quality customer experience.

Key Responsibilities:

• Handle customer interactions via voice (calls) in a professional manner

• Resolve customer queries related to orders, deliveries, returns, and payments

• Provide accurate and timely information to customers

• Ensure high customer satisfaction (CSAT) and quality standards

• Maintain proper documentation of customer interactions

• Adhere to process guidelines, SLAs, and compliance requirements

• Work effectively in a fast-paced and target-driven environment

Eligibility Criteria:

• Education: Graduate / Undergraduate (both eligible)

• Experience:

  • Fresher OR

  • Minimum 6 months of experience in BPO/Customer Service

• Skills Required:

  • Excellent verbal communication skills in English

  • Good comprehension and problem-solving ability

  • Basic computer knowledge

Salary Structure:

• Freshers: ₹26,500 CTC + ₹2,500 PLI (Monthly)

• Experienced (6+ months): ₹27,000 CTC + ₹3,000 PLI (Monthly)

Shift & Working Details:

• 5 Days Working

• Rotational Shifts (24x7 environment)

• Cab Facility:

  • Available for shifts starting post 2 PM (chargeable)

  • No cab for morning shifts

Important Guidelines:

• No leaves allowed during the first 3 months

• Candidates must be flexible with rotational shifts

• Strong emphasis on communication skills

Relocation Benefits:

• Relocation Bonus up to ₹10,000
  (Applicable for candidates relocating to Jaipur from other cities)

Hiring Details:

• E-commerce NA Voice Batch Size: 20 Positions

• Date of Joining: 18th April 2026

Interview Process:

• HR Screening Round

• Operations Round (Starts from Monday)

Note:

• Interviews will only be conducted with a complete profile tracker and updated resume

• Focus is on Voice process hiring (Chat hiring will be filled through internal selections)

Contact Details:

📞 Interested candidates can call or WhatsApp on: 8271273330

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