Job Responsibility:
Understands the various computer screens and how to utilize them effectively
Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
Adheres to all company and specific Contact Centre policies and procedures
Completes any work as assigned by Management
Knowledge, Skills and Other Abilities:
Strong processq orientation
High energy, High Integrity & Work Ethics
Strong interpersonal skills & ability to communicate effectively
Strong problem solving skills.
Educational & Essential Experience:
Bachelor's Degree or Undergraduate dropouts
6 Months BPO or travel experience
Excellent Written and spoken communication, business technical writing
Computer Skills ability/experience using computer applications
Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
Open to work in a blended environment(Voice &Chat/Email)
Contact Details:
Contact person - HR Susmitha Subramani
Contact NUmber - 8122374882
Email id : susmitha.subramani@atain.com
Carry a hard copy of your resume. Mention " Susmitha " on resume.