A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
30,000 - 40,000 /महीना
Green Arrow Career Services
मलाड (पश्चिम), मुंबई
ग्राहक सहायता / टेलीकॉलर में 1 - 5 वर्षो का अनुभव
फुल टाइम
🚀 Hiring: Customer Service Executive – Mortgage Loan Servicing
📍 Location: Malad West, Mumbai
💼 Experience: 1–5 Years
🕒 Employment Type: Full-Time
🌙 Shift: Rotational / Flexible Shifts - Night Shifts
Are you passionate about delivering exceptional customer service and building meaningful customer relationships? We're looking for a Customer Service Executive – Mortgage Loan Servicing to join our growing team!
Key Responsibilities
✅ Handle customer inquiries related to mortgage loan servicing via inbound/outbound calls.
✅ Provide accurate and timely information to borrowers while delivering an outstanding customer experience.
✅ Update and maintain loan information with accuracy and compliance.
✅ Investigate and resolve customer complaints, ensuring timely closure or appropriate escalation.
✅ Utilize auto-dialer systems for customer outreach and follow-ups.
✅ Meet productivity, quality, and customer satisfaction targets.
✅ Ensure compliance with company policies and servicing guidelines.
✅ Identify opportunities to improve processes and enhance customer experience.
What We're Looking For
✔ Graduate in any discipline (Preferred).
✔ Undergraduate candidates must have minimum 1 year of Call Center/Voice Process experience.
✔ Experience in Mortgage Loan Servicing or Financial Services is an added advantage.
✔ Excellent verbal and written communication skills in English.
✔ Strong customer service, problem-solving, and interpersonal skills.
✔ Ability to work independently and in a fast-paced environment.
✔ Flexibility to work rotational shifts based on business requirements.
Why Join Us?
✨ Excellent career growth opportunities.
✨ Dynamic and collaborative work environment.
✨ Work with a leading global mortgage servicing organization.
✨ Competitive compensation and benefits.
