International Chat Support

Job Description – Process Consultant (International Chat Support)

Position: Process Consultant – International Chat Support

Location: Hyderabad, Telangana

Job Type: Permanent

Experience: 2–5 years

Relevant Experience: Minimum 1 year of experience in international chat-based customer support process

Job Overview

We are looking for a Process Consultant to join our international chat support team. The ideal candidate should have strong communication skills, excellent customer-handling abilities, and an interest in the banking and financial services domain, particularly Credit Cards and Debit Cards.

Key Responsibilities

· Handle customer queries through international chat support.

· Provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

· Assist customers with queries related to banking, credit cards, debit cards, transactions, and related services.

· Follow defined processes, policies, and quality standards.

· Maintain a high level of accuracy and attention to detail.

· Identify customer concerns and provide appropriate solutions or escalate them when required.

· Maintain professional and effective communication with customers.

· Meet defined productivity, quality, and customer service targets.

Requirements

· 2–5 years of overall experience, with at least 1 year in a chat support process.

· Experience in international customer support will be preferred.

· Candidates interested in the Banking/Financial Services domain are encouraged to apply.

· Basic knowledge of Credit Cards and Debit Cards is preferred.

· Excellent written and verbal communication skills.

· Good typing and multitasking abilities.

· Ability to work in a fast-paced customer-service environment.

· Minimum 90% accuracy expected.

Work Schedule

· Work Mode: 100% Onsite

· Working Days: 5 days a week

· Weekly Off: Rotational

· Shifts: Rotational shifts

· Candidate should be comfortable working night shifts.

· Two-way cab facility available as per applicable shift/transport policy.

Education

· Any Graduate

· Minimum 15 years of formal education

Compensation

· Maximum CTC: ₹5.5 LPA

· Expected hike: Approximately 20–30% on current CTC, depending on experience, skills, and interview performance.

Notice Period

Immediate joiners preferred

Ideal Candidate Profile

A customer-focused professional with experience in international chat support, strong communication skills, and an interest in banking, Credit Cards, and Debit Cards, who is comfortable working in rotational and night shifts.

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