A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 22,000 /महीना
The Intect
महादेवपुरा, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
फुल टाइम
Job Overview
We are looking for a Customer Support Officer with experience in the International Voice Process to handle customer queries, resolve issues, and deliver excellent customer service to international clients.
Key Responsibilities
Handle inbound and/or outbound calls from international customers.
Resolve customer queries and complaints professionally.
Provide accurate information and appropriate solutions to customers.
Maintain high standards of customer satisfaction and call quality.
Update customer details and maintain accurate records in the system.
Follow company policies, call-handling procedures, and quality standards.
Escalate complex issues to the relevant teams when required.
Required Skills
Minimum 6 months of experience in an International Voice Process.
Excellent verbal communication skills in English.
Strong customer-handling and problem-solving abilities.
Good listening skills and a customer-focused approach.
Basic computer knowledge and familiarity with CRM tools.
Willingness to work from the office in Bangalore and in rotational shifts, including night shifts if required.
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