Job Title: International Voice Process – Customer Support / Sales
Experience: 0-1 Yr
Shift: Dayshift
Location: Chennai
Work Mode: Onsite
Key Responsibilities
Handle inbound/outbound calls for international customers, resolving queries or driving sales as per process
Maintain quality and productivity benchmarks (AHT, CSAT, conversion — adjust per process type)
Accurately log customer interactions in the CRM/ticketing tool
Escalate unresolved issues per SOP
Meet daily/monthly targets set by team lead
Requirements
Minimum 1 year experience in an international voice process (mandatory)
Excellent spoken English with neutral accent
Comfortable working night shifts
Basic computer navigation and typing skills
Immediate joiners preferred