A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 30,000 /महीना
Skylines Dynamics
मालवीय नगर, जयपुर
ग्राहक सहायता / टेलीकॉलर में 6+ महीने का अनुभव
फुल टाइम
Key Responsibilities
● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.
● Assist customers with queries such as:
○ Order cancellation
○ Refund requests
○ Lost or missing orders
○ Return requests
○ Payment issues or money-back requests
● Provide clear, professional, and empathetic customer support.
● Follow standard operating procedures while resolving customer issues.
● Maintain high-quality service and adhere to defined KPIs.
● Accurately document customer interactions in the system.
Eligibility Criteria
● Minimum 1 year of experience in BPO customer service, specifically in one of the
following:
○ Retail customer service process
○ Airline customer service process
○ Insurance customer service process
● No work experience gaps in employment history.
● It should be within company transport guidelines of 15 km or should relocate within the
boundary.
● Preference will be given to candidates currently serving their notice period.
● Fluent English communication skills are required (C1 or C2 level).
● Strong listening, problem-solving, and customer handling skills.
● The advisor should have experience of working in a fast-paced environment.
ज्यादा डिमांड
