A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 33,000 /महीना
आईटीएम रिक्रूटमेंट सर्विसेज
उद्योग विहार इंडस्ट्रियल एरिया फेज VI, गुडगाँव
ग्राहक सहायता / टेलीकॉलर में 1 - 4 वर्षो का अनुभव
फुल टाइम
We are looking for a International BPO Executive to join our team at Itm Recruitment Services. The role offers ₹25,000 - ₹33,000 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Process - ALG B2C
Voice
>UG/Graduate with min 1 year TRAVEL/HOTEL exprience
>GDS Required- Amadeus or Sabre
>5 days rotational shifts
>2 days Rotational offs
>Work from office
>Loc- GGN
>Both side cabs
>Salary: upto 36k inhand
>Rounds:
•HR Screening
•Amcat (65 n above, B2 n above)
•Ops Round
All rounds are elimination round.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.
