International BPO Executive

Detailed JD

Working Hours: Shift will be in any of United States of America time zones

Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall, Purpose of Job

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

•Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

•Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

•Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

•Walk customers/ Provide navigational support on self service portal

•Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

•Place outbound calls to customers when required in line with Client / Company guidelines

•Work productively whilst maintaining exceptional call/data quality standards in line with targets

•Contribute to the team through open and regular communication with peers / supervisors

•Adhere to all company or departmental policies and procedures (personnel and operational)

•Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

•Maintain regular and punctual attendance in line with company policies and procedures

•Minimise customer complaints and escalations by providing exceptional service and call control

Languages: Excellent English

Qualification: Graduation

Experience: 0.6- 4 Years (International Voice)

Salary: 3 LPA - 6 LPA

Working Days: 5 Days (Rotational Shifts and Week Off)

Location: Pune

Interested candidates can call or share the resume on below number:

9606973197

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 60 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।