A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
16,000 - 19,000 /महीना
Accentrix Solutions
हिंजेवाड़ी, पुणे
ग्राहक सहायता / टेलीकॉलर में फ्रेशर
फुल टाइम
We are looking for a International Voice Support to join our team. The role offers involves managing International customer calls, delivering outstanding customer service. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Any Graduation and Excellent Communication. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 Working Days week during the Rotational shift.
Candidate must have all the documents related to their degree that is Provisional Degree Certificate, All semester original marksheets and should be able to join us immediately.
