Roles & Responsibilities:
Outbound Calling: Initiating calls to potential customers to promote products and services.
Inbound Call Handling: Answering calls from customers who have responded to marketing efforts or have specific inquiries.
Lead Generation: Identifying and qualifying potential customers who are likely to purchase.
Sales Presentations: Presenting products and services effectively over the phone to persuade customers to purchase.
Order Processing: Taking and processing orders accurately and efficiently.
Customer Service: Addressing customer inquiries, concerns, and complaints.
Building Relationships: Establishing and maintaining positive relationships with customers to encourage repeat business.
Data Management: Maintaining accurate records of customer interactions and order information in CRM systems.
Meeting Sales Targets: Achieving or exceeding individual and team sales quotas.