Inside Sales Executive

We are looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a

crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase

journey. These high-intent leads include customers who have added items to their cart but not completed the purchase,

browsed products without transacting, registered on the platform without making a purchase, received cashback or

promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales

driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential

opportunities and guiding customers toward successful conversion.

Key Responsibilities

• Engage with potential customers who have:

• Added items to cart but not completed the purchase

• Browsed products but did not make any transaction

• Registered on the platform without transacting

• Received cashback or promotional credits in their accounts, etc

• Have connected via Call, Chat, WhatsApp or website enquiries.

• Make timely and persuasive outbound calls to re-engage these leads.

• Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying

journey.

• Understand customer needs, address concerns, and recommend the right products.

• Route interested customers to the nearest store, if required, for offline exploration.

• Work closely with the marketing and CRM teams to action warm leads efficiently.

• Maintain detailed records of interactions and follow-ups using internal tools/CRM.

• Consistently meet or exceed sales and conversion targets.

About the company

In 2012, Ambareesh Murty and Ashish Shah pioneered omnichannel retail to launch Pepperfry, India’s leading e-commerce

marketplace for furniture and home goods.

Over the years, Pepperfry has built strong differentiation across various aspects of the Furniture and Home Products value

chain. Pepperfry is an inventory light managed marketplace with high margin private labels and its own factory to home big

box supply chain.

In the last decade, Pepperfry has disrupted the tenets of classical retail by combining an online virtual catalogue, an

extensive in-house supply chain, and a large omnichannel footprint covering more than 100 cities in India.• Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

Key Performance Indicators (KPIs)

• Lead Conversion Rate

• Daily/Weekly Call Volume

• Revenue Generated per Executive

Required Skills & Qualifications:

• Graduate in any discipline.

• 1–3 years of experience in Inside Sales, Tele Sales, or Customer Engagement roles (eCommerce or retail

experience preferred).

• Strong verbal communication skills in English and regional languages.

• Ability to handle objections and convert interest into sales effectively.

• Comfort with CRM tools and basic digital communication platforms.

• Target-oriented mindset with a passion for customer engage

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