Role Overview :- We are looking for a strategic and hands-on Inside Sales Head to lead and
manage a team of 40+ inside sales professionals. The ideal candidate will be responsible for
driving consistent sales performance, managing team productivity, churn, and improving overall
sales efficiency through structured processes, data analytics, and training programs.
This is a high-impact leadership role requiring operational rigor, people leadership, and a deep
understanding of performance management in a sales-driven, inventory-led business model.
Role & responsibilities
Sales Leadership & Strategy
-Own and deliver monthly, quarterly, and annual sales targets through a high-performance
inside sales team.
-Define sales workflows, lead distribution logic, and conversion KPIs across the team.
-Maintain tight alignment between marketing campaigns, inventory levels, and sales forecasts.
Team Management & Culture
-Lead a team of 40+ sales executives and team leaders; coach them on call quality, pitch,
objection handling, and sales closure techniques.
-Set up and track KPIs across performance, attendance, adherence, call productivity, and
quality.
-Build a performance-driven and motivational team culture with continuous feedback and
rewards.
Inventory Closure & Demand Planning
-Align inventory levels with demand patterns; ensure daily targets are met based on available
SKUs.
-Collaborate with production, procurement, and warehouse teams to ensure that high-demand
products are always in stock.
-Share weekly closure trends and actionable insights with stakeholders.
Data-Driven Operations
-Build and maintain dashboards for daily sales, team performance, conversion funnels, and
pipeline health using CRM tool-Use analytics to optimize agent-level lead allocation and closure patterns.
-Run deep-dive reports on inventory vs. sales conversion rates.
Training, Quality & Process Improvement
-Own the training lifecycle—induction, product training, call audits, refresher sessions, and
certification.
-Conduct weekly QA audits and provide feedback loops for continuous improvement.
-Document and implement standard operating procedures (SOPs) across lead handling, CRM
usage, and escalation management.
Cross-Functional Collaboration
-Work closely with marketing to provide feedback on lead quality, targeting, and channel
performance.
-Coordinate with the product and operations teams to update sales teams on new features,
pricing, and inventory availability.
-Partner with customer success/support to ensure smooth post-sale handoff and experience.
Continues Improvement
-Lead Lost RCAs and Actionables to improve the conversion rate
-Monitor sales workflows and identify opportunities to simplify or automate processes.
-Introduce tools and best practices to improve agent efficiency and customer engagement.
-Track industry trends and integrate relevant innovations to stay ahead in performance.